Terms of Service

Effective date: 27 April 2026 · Last updated: 27 April 2026 · Version: 1.0

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a binding legal agreement between you ("User", "you") and Shelton Lalgy, sole proprietor trading as ShapeLab ("ShapeLab", "we", "our", or "us"), operating under the laws of the Republic of Mozambique, governing your access to and use of the mobile applications "ShapeLab Coach" and "ShapeLab" (the "Apps") and the administrative web panel (collectively, the "Services").

By creating an account, accessing, or otherwise using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated herein by reference. If you do not agree to any provision of these Terms, you must immediately cease all use of the Services.

2. Definitions

• "Coach" means a User registered as a nutritional or fitness coach.
• "Client" means a User registered as an athlete connected to a Coach.
• "Content" means any data, text, photographs, or other material submitted to or generated within the Services.
• "Subscription" means a paid plan entitling a Coach to use the Services for a defined period.
• "Effective Date" means the date on which a User first accepts these Terms.

3. Eligibility

You must be at least sixteen (16) years of age to register for or use the Services. By accepting these Terms, you represent and warrant that:

• You meet the minimum age requirement;
• You have full legal capacity to enter into a binding contract;
• You are not barred from using the Services under the laws of any applicable jurisdiction;
• The information you provide upon registration is true, accurate, current, and complete.

If we have reason to believe that you do not meet these requirements, we may suspend or terminate your account without notice.

4. Description of Services

The Services provide tools for nutritional coaching, training plan delivery, progress tracking, and Coach-Client communication. Specifically:

• Coaches may register Clients, author nutritional and training plans, review Client check-ins, and provide written feedback;
• Clients may view plans assigned by their Coach, record body measurements and progress photographs, and receive notifications;
• Super-Administrator manages Coach accounts and subscription payments, with no access to Client Personal Data.

The Services may be modified, expanded, restricted, or discontinued by us at any time, in whole or in part, with or without notice.

5. No Medical, Nutritional, or Healthcare Services

6. Coach Responsibilities and Warranties

If you register as a Coach, you represent, warrant, and undertake at all times to:

• Hold all qualifications, licences, certifications, and authorisations required by applicable law in your jurisdiction to provide nutritional or fitness coaching services;
• Comply with all applicable laws and regulations of Mozambique and any other jurisdiction in which you provide services, including those concerning nutrition, dietetics, fitness coaching, professional liability, and data protection;
• Treat all Clients' Personal Data with strict confidentiality, in accordance with our Privacy Policy and applicable data protection law;
• Not share Client Personal Data with any third party without the Client's explicit consent;
• Maintain professional liability insurance to the extent required by your jurisdiction;
• Not use the Services to provide services that exceed the scope of your professional qualifications.

You acknowledge that ShapeLab is not your employer, agent, or partner, and that the relationship between you and your Clients is independent of and separate from your relationship with ShapeLab.

7. Client Responsibilities and Acknowledgements

If you register as a Client, you acknowledge and undertake to:

• Provide accurate, current, and complete information regarding your weight, height, age, sex, activity level, and any other profile data requested;
• Consult a qualified medical professional before adopting any nutritional or training plan made available through the Services;
• Use the Services responsibly and in accordance with your individual health condition and capabilities;
• Not rely on the Services as a substitute for professional medical or nutritional advice;
• Inform your Coach of any relevant medical condition, allergy, or restriction that may affect the suitability of any plan.

8. AI-Assisted Body Fat Estimation

The Services include an optional artificial-intelligence-assisted feature that estimates body fat percentage from a photograph submitted by the Client. By using this feature, you expressly acknowledge and agree that:

• The estimate is generated by a third-party AI model operated by Anthropic, PBC, and is transmitted to and processed by Anthropic in accordance with our Privacy Policy;
• The estimate is indicative only and shall not be construed as medical, nutritional, or diagnostic advice;
• The accuracy of the estimate may vary significantly and is influenced by the quality, framing, and lighting of the photograph;
• Use of the feature is subject to a quantitative limit of four (4) requests per User per calendar month;
• You use the feature at your own risk, and ShapeLab disclaims all liability for any decision taken or action performed in reliance upon the estimate.

9. User Content and Acceptable Use

You retain ownership of any Content you submit to the Services. By submitting Content, you grant ShapeLab a worldwide, non-exclusive, royalty-free, sub-licensable licence to host, store, transmit, display, and otherwise process such Content solely to the extent necessary to provide the Services to you and to your Coach (or Clients, as applicable).

You undertake not to upload, post, or otherwise transmit any Content that:

• Is unlawful, fraudulent, defamatory, obscene, or otherwise objectionable;
• Contains sexually explicit material, nudity (other than as reasonably necessary to display body composition for coaching purposes), or pornographic material;
• Depicts, involves, or is intended for minors under the age of sixteen (16);
• Infringes any patent, trademark, copyright, trade secret, or other intellectual property right of any third party;
• Depicts identifiable third parties without their explicit and verifiable consent;
• Promotes violence, self-harm, eating disorders, or unsafe practices;
• Contains malware, viruses, or other malicious code;
• Violates any applicable law or regulation.

We reserve the right, but assume no obligation, to review, monitor, refuse, remove, or restrict access to any Content at our sole discretion. We may report unlawful Content to competent authorities.

10. Subscriptions and Payments (Coaches)

10.1 Trial Period

New Coaches are entitled to a complimentary trial period of seven (7) days from registration, during which they may register up to three (3) Clients. Upon expiry of the trial, continued use of the Services requires an active paid Subscription.

10.2 Subscription Fees and Renewal

• Subscription fees are charged monthly in Mozambican Metical (MZN), at rates determined by ShapeLab and communicated to the Coach;
• Payments are settled by means of off-platform payment instruments, principally M-Pesa (Vodacom Mozambique);
• Subscriptions are renewed manually upon receipt and confirmation of the corresponding payment;
• Failure to renew the Subscription results in the suspension of the Coach account and access to the Services. Client data is retained but cannot be modified by the suspended Coach until renewal.

10.3 Additional Slots

Each Subscription tier includes a base allocation of Client slots. Additional slots may be purchased separately, subject to availability and pricing communicated by ShapeLab.

10.4 Refunds

All payments are non-refundable, save where: (i) ShapeLab has materially failed to provide the Services for a period exceeding seventy-two (72) consecutive hours due to a technical failure attributable to ShapeLab; or (ii) refund is required by mandatory provisions of applicable consumer protection law.

10.5 Payment Data

ShapeLab does not process or store payment card data, bank account credentials, or mobile wallet credentials. Only transaction references and confirmed amounts are recorded for accounting purposes.

11. Use of the Services by Clients

The Apps are provided free of charge to Clients. Continued access to the Services as a Client depends on the corresponding Coach maintaining an active Subscription. ShapeLab assumes no responsibility for the consequences of a Coach failing to renew their Subscription, including the unavailability of new plans to the affected Clients.

12. Prohibited Uses

You undertake not to, and not to permit any third party to:

• Use the Services for any unlawful purpose or in violation of any applicable law or regulation;
• Attempt to gain unauthorised access to the Services, other Users' accounts, or the underlying systems and infrastructure;
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of any component of the Services, except to the extent expressly permitted by applicable law;
• Use any automated means (including bots, scrapers, or crawlers) to access the Services or to create accounts;
• Transmit any virus, worm, trojan, or other malicious code;
• Interfere with or disrupt the integrity, performance, or availability of the Services;
• Resell, sublicense, or otherwise commercially exploit the Services without our prior written consent;
• Use the Services to harass, threaten, defraud, or otherwise harm any other person;
• Circumvent any access control, security measure, or rate limit implemented within the Services.

13. Intellectual Property

The Services, including all software, source code, design, user interfaces, graphics, logos, the trademark "ShapeLab", and all related intellectual property rights, are owned by Shelton Lalgy or licensed to him, and are protected by the intellectual property laws of Mozambique and applicable international treaties.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Services for their intended purpose. All rights not expressly granted are reserved.

Nutritional plans authored by a Coach remain the intellectual property of that Coach. Progress photographs uploaded by a Client remain the property of the Client. The licence granted to ShapeLab in respect of such Content is set out in §9.

14. Privacy and Data Protection

The collection, use, and other processing of Personal Data through the Services is governed by our Privacy Policy, which forms an integral part of these Terms.

15. Account Suspension and Termination

15.1 Termination by You

You may discontinue your use of the Services at any time. To request the deletion of your account and Personal Data, follow the procedure described in §13 of our Privacy Policy or contact us at support@shapelab.co.mz.

15.2 Termination by ShapeLab

We may suspend or terminate your account, with immediate effect and without prior notice, where:

• You materially breach these Terms or our Privacy Policy;
• You upload prohibited Content (§9);
• You fail to pay applicable Subscription fees (Coaches);
• You engage in fraudulent, abusive, or otherwise unlawful conduct;
• Continued provision of the Services to you would expose ShapeLab to legal, regulatory, or reputational risk;
• We are required to do so by competent authority or applicable law.

Where reasonably possible, we will notify you of the suspension or termination and provide an opportunity to remedy the breach. Upon termination, your right to access the Services ceases immediately. Provisions which by their nature are intended to survive termination (including §5, §13, §16, §17, §18, §20, and §21) shall survive.

16. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Services are provided "AS IS" AND "AS AVAILABLE", without warranty of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness, or uninterrupted availability.

Without limiting the foregoing, we do not warrant that:

• The Services will meet your requirements or expectations;
• The Services will be uninterrupted, timely, secure, or error-free;
• Any Content, calculation, recommendation, or estimate generated by the Services is accurate, complete, or reliable;
• Any defects in the Services will be corrected within any particular timeframe.

17. Limitation of Liability

To the maximum extent permitted by applicable law, ShapeLab and its representatives, agents, and Sub-processors shall not be liable for:

• Any injury, illness, adverse health outcome, or other personal harm sustained as a result of your use of, or reliance upon, the Services or any Content provided through them;
• Any decisions taken or actions performed by you on the basis of information accessed through the Services;
• The acts, omissions, qualifications, or recommendations of any Coach;
• Any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of data, loss of goodwill, or business interruption, even if advised of the possibility of such damages;
• Any temporary loss of data caused by technical failure of our infrastructure providers (notably Firebase / Google Cloud).

Without prejudice to the foregoing, our total aggregate liability arising out of or in connection with these Terms, whether in contract, tort, or otherwise, shall not exceed the total Subscription fees paid by you to ShapeLab in the three (3) months preceding the event giving rise to the claim. For Clients (who do not pay Subscription fees), our total aggregate liability shall be limited to the equivalent of one hundred (100) Mozambican Metical (MZN 100).

Nothing in these Terms shall exclude or limit liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

18. Indemnification

You undertake to indemnify, defend, and hold harmless ShapeLab and its representatives from and against any and all claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (i) your breach of these Terms; (ii) your violation of any applicable law or any third-party right; (iii) any Content you submit; or (iv) your provision of professional services through the Services (in the case of Coaches).

19. Modifications to the Services and to These Terms

We may modify, suspend, or discontinue the Services, in whole or in part, at any time, with or without notice.

We may amend these Terms from time to time. The "Last updated" date at the top of these Terms will be revised accordingly. Material changes will be notified to Users in-app or via the email address associated with the account, in advance of the changes taking effect, where required by law. Continued use of the Services following the effective date of the revised Terms constitutes acceptance of the changes. If you do not agree to a revised version, you must cease using the Services and may request the deletion of your account.

20. Force Majeure

ShapeLab shall not be liable for any failure or delay in performance of its obligations under these Terms to the extent such failure or delay is caused by circumstances beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, governmental action, pandemic, labour dispute, failure of telecommunications or internet service, or failure of third-party infrastructure providers.

21. Governing Law and Jurisdiction

These Terms and any dispute arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Republic of Mozambique, without regard to its conflict of laws principles.

The competent courts of Maputo shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms, without prejudice to any mandatory rules of law that may afford a consumer the right to bring proceedings in their country of residence.

22. Miscellaneous

• Entire agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and ShapeLab in respect of the Services and supersede any prior or contemporaneous agreement, communication, or representation.
• Severability: If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
• No waiver: Failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
• Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations to any successor or affiliate.
• Notices: Notices to you may be delivered by email, in-app message, or by posting on our website. Notices to us must be sent in writing to support@shapelab.co.mz.
• Headings: Headings used in these Terms are for convenience only and have no legal effect.

23. Contact

For any matter relating to these Terms:

Shelton Lalgy, sole proprietor trading as ShapeLab
Avenida União Africana 4341, Matola, Mozambique
Email: support@shapelab.co.mz

---

These Terms are published in Portuguese and English. In the event of any discrepancy between the two versions, the Portuguese version shall prevail.